ServiceNow App Case Studies — Find the Story Closest to Yours
XpertApps has built and certified custom ServiceNow apps for 7 organizations across healthcare, cybersecurity, manufacturing, SaaS, and education — including Tellennium, Blitzz, Noname Security (acquired by Akamai), and CareAR (acquired by Xerox). Drawn from 25+ certified ServiceNow Store apps—every one through review and listed. Each story: the challenge, what we built, what shipped.
Client Stories
Every engagement, every outcome
Telecom Expense Management • OEM Partnership
Tellennium’s Management of Things (MoT) platform needed to deliver telecom, SaaS, and utility expense management inside ServiceNow. As OEM partner, XpertApps handled integration, certification, and Store launch.
- check_circleFull MoT integration built and launched on the ServiceNow Store
- check_circleCertified without delay through OEM-guided process
- check_circleStreamlined customer onboarding post-launch
Remote Visual Assistance • SaaS Integration
Blitzz needed its visual assistance platform inside ServiceNow. XpertApps built three custom apps for customer service, ITSM, and field service — with live video, AR, and AI tools.
- check_circleSeparate apps for CSM, ITSM, and FSM workflows
- check_circleJWT token authentication for secure session handling
- check_circleNo-download experience with optimized bandwidth
API Security • Enterprise Deployment
Noname Security (acquired by Akamai) needed its security platform in ServiceNow. XpertApps delivered two integrations — AVR and CMDB — for bidirectional vulnerability and API data sync at enterprise scale.
- check_circleBidirectional encrypted sync for vulnerabilities and API data
- check_circleAsynchronous queuing to prevent performance degradation
- check_circleRetained for platform upgrades across major ServiceNow releases
Augmented Reality • Field Service
CareAR (acquired by Xerox) needed CareAR Assist embedded in ServiceNow FSM work orders — giving field technicians mobile, real-time AR guidance and expert support.
- check_circleAR-powered Assist button embedded in FSM work orders
- check_circleMobile-ready for field technicians with on-site access
- check_circleReduced dispatches and increased remote resolutions
Prescription Management Platform
Healthcare • Workflow Automation
A healthcare technology provider needed to extend its prescription management platform. XpertApps built two portals — pharmacist and walkup — streamlining prescription handling, insurance management, and patient care coordination.
- check_circlePharmacist portal for streamlined prescription workflows
- check_circleWalkup portal for improved patient interactions
- check_circleCertified and deployed with minimal disruption
UK University
Education • Case Management
A leading European university replaced manual processes with tailored ServiceNow apps — automating case handling, appointment scheduling, tenure evaluations, and exam booking.
- check_circleCase management app deployed across departments
- check_circleTenure evaluation automation with full audit trail
- check_circleExam booking system with enhanced data accuracy
- check_circleAppointment scheduling with self-service portal
Field Service Operations
Manufacturing • Field Service Management
XpertApps configured ServiceNow’s Agent App with AI integration and a mobile-first design for a manufacturing company with complex agent-configuration requirements and multi-site operational workflows.
- check_circleMobile-first design for field technicians
- check_circleAI-powered task prioritization and routing
- check_circleOffline capabilities with location tracking
Case Study FAQs
What industries do XpertApps case studies cover?
Five industries: healthcare (a prescription management platform), cybersecurity (Noname Security), manufacturing (field service operations), SaaS (Blitzz, Tellennium, CareAR), and education (a UK university). Each was a custom ServiceNow app, built and certified for the Store.
Which companies has XpertApps built ServiceNow apps for?
Named clients include Tellennium (telecom expense management), Blitzz (remote visual assistance), Noname Security (API security, acquired by Akamai), and CareAR (augmented reality, acquired by Xerox). Additional engagements cover a healthcare prescription platform, a UK university, and a manufacturing field-service operation.
What is XpertApps’ ServiceNow certification success rate?
The 7 featured engagements come from 25+ certified ServiceNow Store apps—every one certified and listed, because they’re built for certification from day one.
Does XpertApps have ServiceNow case studies in healthcare?
Yes. A healthcare technology provider partnered with XpertApps to enhance its prescription management platform, adding two custom portals—a pharmacist portal and a walkup portal—that streamlined prescription handling, insurance management, and patient care coordination. Read the prescription management case study.
Can I see the full details of each engagement?
Yes. Each of the 7 stories has its own detail page covering the challenge, what was built, and what shipped—including Tellennium, Blitzz, Noname Security, CareAR, the UK university, and field service operations. To scope your own project, book a free consultation.
See a Match for Your Project?
Book a free call. We’ll walk through how we’d approach your specific app—scope, timeline, and certification path included.
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