Find the Story Closest to Yours
Seven engagements across healthcare, cybersecurity, manufacturing, SaaS, and education. See what we built, what the challenge was, and what shipped.
Client Stories
Every engagement, every outcome
Telecom Expense Management • OEM Partnership
Tellennium’s Management of Things (MoT) platform needed to deliver its telecom, SaaS, and utility expense management capabilities directly within ServiceNow. As OEM partner, XpertApps handled the full integration, certification, and Store launch.
- check_circleFull MoT integration built and launched on the ServiceNow Store
- check_circleCertified without delay through OEM-guided process
- check_circleStreamlined customer onboarding post-launch
Remote Visual Assistance • SaaS Integration
Blitzz partnered with XpertApps to integrate their visual assistance platform with ServiceNow. Three custom applications were built for customer service, ITSM, and field service management—featuring live video, AR, and AI tools.
- check_circleSeparate apps for CSM, ITSM, and FSM workflows
- check_circleJWT token authentication for secure session handling
- check_circleNo-download experience with optimized bandwidth
API Security • Enterprise Deployment
Noname Security (acquired by Akamai) needed to integrate its security platform with ServiceNow. XpertApps delivered two custom integrations—AVR and CMDB—enabling bidirectional vulnerability and API data sync for enterprise clients.
- check_circleBidirectional encrypted sync for vulnerabilities and API data
- check_circleAsynchronous queuing to prevent performance degradation
- check_circleRetained for platform upgrades across major ServiceNow releases
Augmented Reality • Field Service
CareAR (acquired by Xerox) needed CareAR Assist embedded directly into ServiceNow FSM work orders, giving field technicians mobile access to real-time AR guidance and expert support.
- check_circleAR-powered Assist button embedded in FSM work orders
- check_circleMobile-ready for field technicians with on-site access
- check_circleReduced dispatches and increased remote resolutions
Prescription Management Platform
Healthcare • Workflow Automation
A healthcare technology provider partnered with XpertApps to enhance their prescription management platform. Two custom portals were built—a pharmacist portal and a walkup portal—streamlining prescription handling, insurance management, and patient care coordination.
- check_circlePharmacist portal for streamlined prescription workflows
- check_circleWalkup portal for improved patient interactions
- check_circleCertified and deployed with minimal disruption
UK University
Education • Case Management
A leading European university partnered with XpertApps to streamline case handling, appointment scheduling, tenure evaluations, and exam booking—replacing manual processes with a suite of tailored ServiceNow applications.
- check_circleCase management app deployed across departments
- check_circleTenure evaluation automation with full audit trail
- check_circleExam booking system with enhanced data accuracy
- check_circleAppointment scheduling with self-service portal
Field Service Operations
Manufacturing • Field Service Management
Configure ServiceNow’s Agent App with AI integration and mobile-first design for a manufacturing company with complex agent configuration requirements and multi-site operational workflows.
- check_circleMobile-first design for field technicians
- check_circleAI-powered task prioritization and routing
- check_circleOffline capabilities with location tracking
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