ServiceNow App Case Studies — Find the Story Closest to Yours
XpertApps has built custom ServiceNow apps for 7 organizations across healthcare, cybersecurity, manufacturing, SaaS, and education — including Tellennium, Blitzz, Noname Security (acquired by Akamai), and CareAR (acquired by Xerox). Drawn from 25+ apps we’ve taken through certification; most were published under our clients’ names. Each story: the challenge, what we built, what shipped.
Client Stories
Every engagement, every outcome
Telecom Expense Management • OEM Partnership
Tellennium’s Management of Things (MoT) platform needed to deliver telecom, SaaS, and utility expense management inside ServiceNow. As OEM partner, XpertApps handled integration, certification, and Store launch.
- Full MoT integration built and launched on the ServiceNow Store
- Certified and listed through an OEM-guided process
- Streamlined customer onboarding post-launch
Remote Visual Assistance • SaaS Integration
Blitzz needed its visual assistance platform inside ServiceNow. XpertApps built three custom apps for customer service, ITSM, and field service — with live video, AR, and AI tools.
- Separate apps for CSM, ITSM, and FSM workflows
- JWT token authentication for secure session handling
- No-download experience with optimized bandwidth
API Security • Enterprise Deployment
Noname Security (acquired by Akamai) needed its security platform in ServiceNow. XpertApps delivered two integrations — AVR and CMDB — for bidirectional vulnerability and API data sync at enterprise scale.
- Bidirectional encrypted sync for vulnerabilities and API data
- Asynchronous queuing to prevent performance degradation
- Retained for platform upgrades across major ServiceNow releases
Augmented Reality • Field Service
CareAR (acquired by Xerox) needed CareAR Assist embedded in ServiceNow FSM work orders — giving field technicians mobile, real-time AR guidance and expert support.
- AR-powered Assist button embedded in FSM work orders
- Mobile-ready for field technicians with on-site access
- Certified and listed on the ServiceNow Store
Prescription Management Platform
Healthcare • Workflow Automation
A healthcare technology provider needed to extend its prescription management platform. XpertApps built two portals — pharmacist and walkup — streamlining prescription handling, insurance management, and patient care coordination.
- Pharmacist portal for streamlined prescription workflows
- Walkup portal for improved patient interactions
- Certified and deployed with minimal disruption
UK University
Education • Case Management
A leading UK university replaced manual processes with tailored ServiceNow apps — automating case handling, appointment scheduling, tenure evaluations, and exam booking.
- Case management app deployed across departments
- Tenure evaluation automation with full audit trail
- Exam booking system with enhanced data accuracy
- Appointment scheduling with self-service portal
Field Service Operations
Manufacturing • Field Service Management
XpertApps configured ServiceNow’s Agent App with AI integration and a mobile-first design for a manufacturing company with complex agent-configuration requirements and multi-site operational workflows.
- Mobile-first design for field technicians
- AI-powered task prioritization and routing
- Offline capabilities with location tracking
Case Study FAQs
What industries do XpertApps case studies cover?
Five industries: healthcare (a prescription management platform), cybersecurity (Noname Security), manufacturing (field service operations), SaaS (Blitzz, Tellennium, CareAR), and education (a UK university). Each was custom ServiceNow work, and every Store app among them was certified and listed.
Which companies has XpertApps built ServiceNow apps for?
Named clients include Tellennium (telecom expense management), Blitzz (remote visual assistance), Noname Security (API security, acquired by Akamai), and CareAR (augmented reality, acquired by Xerox). Additional engagements cover a healthcare prescription platform, a UK university, and a manufacturing field-service operation.
What is XpertApps’ ServiceNow certification success rate?
100%: all 25+ apps XpertApps has submitted for ServiceNow certification since 2019 have been certified, each after at least one resubmission. Most were published under our clients’ names.
Does XpertApps have ServiceNow case studies in healthcare?
Yes. A healthcare technology provider partnered with XpertApps to enhance its prescription management platform, adding two custom portals—a pharmacist portal and a walkup portal—that streamlined prescription handling, insurance management, and patient care coordination. Read the prescription management case study.
Can I see the full details of each engagement?
Yes. Each of the 7 stories has its own detail page covering the challenge, what was built, and what shipped—including Tellennium, Blitzz, Noname Security, CareAR, the UK university, and field service operations. To scope your own project, book a free consultation.
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