The Delivery Edge
A weekly newsletter for ServiceNow partners
AI can now write ServiceNow change, but not prove it correct — on your client's instance, against their process, with evidence. That proof is your edge.
What Lands In Your Inbox
One argument a week—not a link roundup
Where The Value Went
The Economics
What AI-assisted build does to a fixed-price statement of work.
What Broke, And Why
Field Notes
Anonymized post-mortems from real engagements—including AI-built work that reached production and shouldn't have.
Certification Reality
Store Submissions
What ServiceNow's review checks, what changes release over release, and what to fix before you submit.
What ServiceNow Just Shipped
Release Decode
Every release, read from the partner's side: what Build Agent just commoditized, what it didn't, and how the new surfaces work.
Subscribe to The Delivery Edge
Free. Weekly. One email, one argument, no drip sequence and no sales follow-up—subscribing does not put you into a pipeline.
It's written by Saurav Sarkar, founder of XpertApps and a former ServiceNow certification team member, with 14+ years' experience in enterprise software. The certification material comes from submissions we ran ourselves, not from a vendor blog.
Every issue takes a position a respected peer could argue with, anchored to first-party evidence—if everyone nods, it doesn't get sent.
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The Archive
Issue one is being written—here's what the first few cover
Nothing is published yet. Rather than pad the page, here is the actual work in the queue:
- The AI didn't read your instance—it guessed.
- 25 tests passed. Every one asserted nothing.
- What Build Agent commoditised—and what it didn't.
- The discount you don't have to give.
Running underneath all of it: we're building a dataset on how AI-generated ServiceNow artifacts hold up—real engagements, real defects, real test evidence. Issues will publish what it finds.
Need the work done, not just the argument?
We build ServiceNow Store apps and take them through certification. Every app we have submitted has been certified.
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