Guides & decodes
Some newer ServiceNow surfaces can’t be fully tried on a personal developer instance. Notes from building Store apps on them and taking them through certification.
Newest first
An SGC is a standard CMDB integration plus a program layer—the same IRE core, plus a branded Store category, a design review, and ITOM alignment. When to choose each, what the customer-validation beta really costs, and the five steps to convert one to the other.
We read all 1,653 partner listings on the ServiceNow Store. Of the installable partner apps among them, 158 were certified no further than Yokohama, the oldest release in the Store’s three-release window. Unless recertified, they fall outside the window when Brazil ships.
The dictionary read-only checkbox became a four-option choice. Fields built before Australia default to a mode whose behaviour is set on the customer's instance, not by your app. So the same certified app can protect data differently for different customers.
Written by Saurav Sarkar, formerly of the ServiceNow app certification team, from building Store apps and taking them through certification.
Certification
The findings App Review sends back, decoded—what each one means, and what fixing it involves.
Application Scope
Why artifacts outside the app’s scope never ship, and the few times global is right.
Store Publisher Portal
The submission flow, the three documents it asks for, and the points where vendors stall.
Listing Choices
What each choice does to your customer’s custom table entitlement—decided before you submit, not after.
These guides cover single surfaces. The certification guide covers the whole route—what review checks, what it costs, and the pitfalls that turn into review cycles.
Read the Certification GuideNot ready to talk? Plan your Store app first.
Founded by a former ServiceNow certification team member 25+ apps taken through certification Free to read, no email asked
