Our ServiceNow App Development & Certification Process

Q: What if our requirements change mid-project?

Scope changes happen. We handle them with a lightweight change request process—you get a written summary of the impact on timeline and cost before we proceed. Nothing changes without your explicit approval.

Q: Who is our main point of contact?

One senior developer is your primary contact throughout—in every demo, the certification submission, and support. No bait-and-switch to junior resources after sign-off.

Q: Where does development happen?

We can prototype in a PDI (Personal Developer Instance), but PDIs have limits: check_circle No Store app installs check_circle 10-day inactivity reclaim policy check_circle Limited storage and performance check_circle Single-user access only, no email Store-bound apps need a ServiceNow Build Partner account with vendor instances provisioned through the Technology Partner Program (TPP). We develop and submit for certification on your vendor instances. Once certified and listed on the ServiceNow Store, your customers install the app onto their own instances—typically dev, test, and production—and manage deployment through their own release process.

Q: Who owns the code when the project is done?

You do—full IP transfer at project completion. The update set and Store listing credentials are all yours. We retain no rights to the work we deliver.

Q: How long does ServiceNow’s certification review take?

ServiceNow’s certification review typically takes 3–5 weeks from submission to approval. The exact timeline depends on how well the app meets certification requirements—which is why we build for compliance from sprint one.

XpertApps runs a repeatable, certification-first ServiceNow process — discovery, architecture, build, certify, and support — that has delivered 25+ certified apps, typically certifying each in under fifteen days. Founded by Saurav Sarkar, formerly on the ServiceNow app certification team, we bake certification into every architecture decision, sprint, and code review so your app passes first time.

Book a Free Consultation

How We Work

Five structured phases—from discovery to certified ServiceNow Store listing.

We learn your product, users, and go-to-market timeline—then map every certification requirement before writing a line of code. See our services.

Discovery is free. No commitment required.

check_circleCertification requirements scoped upfront
check_circleTechnical architecture approach defined
check_circleRisks and dependencies identified before development starts

schema

Before development begins, we design the technical blueprint. This is where certification success is actually determined—not at the review stage.

check_circleApp architecture designed with Store compliance in view
check_circleACL and data model reviewed against certification checklist
check_circleSprint plan aligned with your team

code

Two-week sprints with a live demo at the end of each. You see real progress every fortnight—no surprises at handoff.

“XpertApps provided exactly the expertise and attention to detail we needed to launch our advanced visual support tools on ServiceNow.” — Keyur Patel, CTO, Blitzz

check_circleFeature development in focused sprint cycles
check_circleSecurity and performance reviewed each sprint
check_circleRegular demos keep you informed throughout

verified

We prepare and submit your app for ServiceNow certification. The review timeline is ServiceNow’s—we handle everything on our end and respond to feedback fast.

<15 days, submission to certified

check_circlePre-submission security and compliance review
check_circleApplication submitted to ServiceNow review team
check_circleReviewer feedback handled by our team

autorenew

ServiceNow ships two major releases a year. We keep your app compatible, handle re-certification, and build new features as you grow. See it in practice in our case studies.

check_circlePlatform compatibility reviews with each major release
check_circleRe-certification support when needed
check_circleNew features available on retainer or per-project

Process Questions

What if our requirements change mid-project?

Scope changes happen. We handle them with a lightweight change request process—you get a written summary of the impact on timeline and cost before we proceed. Nothing changes without your explicit approval.

Who is our main point of contact?

One senior developer is your primary contact throughout—in every demo, the certification submission, and support. No bait-and-switch to junior resources after sign-off.

Where does development happen?

We can prototype in a PDI (Personal Developer Instance), but PDIs have limits:

check_circleNo Store app installs
check_circle10-day inactivity reclaim policy
check_circleLimited storage and performance
check_circleSingle-user access only, no email

Store-bound apps need a ServiceNow Build Partner account with vendor instances provisioned through the Technology Partner Program (TPP). We develop and submit for certification on your vendor instances.

Once certified and listed on the ServiceNow Store, your customers install the app onto their own instances—typically dev, test, and production—and manage deployment through their own release process.

Who owns the code when the project is done?

You do—full IP transfer at project completion. The update set and Store listing credentials are all yours. We retain no rights to the work we deliver.

How long does ServiceNow’s certification review take?

ServiceNow’s certification review typically takes 3–5 weeks from submission to approval. The exact timeline depends on how well the app meets certification requirements—which is why we build for compliance from sprint one.

Ready to Start Discovery?

Book a free consultation. We’ll scope your project, map certification requirements, and give you a clear timeline and estimate—no commitment required.