Tellennium: 60% Faster Time-to-Market for ServiceNow Store Launch

XpertApps acted as Tellennium’s OEM development partner, taking their Management of Things platform from architecture through to a ServiceNow Store listing, so enterprise customers manage telecom, SaaS and utility spend inside ServiceNow. It launched ahead of schedule, is certified and listed on the ServiceNow Store, and cut customer setup costs by 80%.

The Challenge

Tellennium’s Management of Things (MoT) platform manages telecom, SaaS, and utility expenses. They needed it inside ServiceNow, so enterprise customers could manage costs in their existing environment.

The catch: pass ServiceNow’s Store certification without losing the platform’s full feature set.

The Solution

XpertApps partnered with Tellennium as their OEM development partner, taking ownership of the full integration from architecture through Store listing. Learn more about our ServiceNow development services.

• Created a detailed integration roadmap aligned with ServiceNow Store requirements
• Built the full MoT integration as a certified ServiceNow scoped application
• Handled the entire certification submission and reviewer feedback process
• Streamlined the post-launch customer onboarding experience

The Results

Tellennium launched on the ServiceNow Store well ahead of schedule:

• Certified and listed on the ServiceNow Store
• Cut customer setup costs by 80% via streamlined onboarding

“XpertApps’ insights streamlined our path to certification—ensuring the success of this launch for our team and clients.” — Todd Givens, Director of Technical Services, Tellennium

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Frequently Asked Questions

Did Tellennium’s app pass ServiceNow certification?

Yes. XpertApps built the Management of Things (MoT) integration as a certified ServiceNow scoped application, and it is certified and listed on the ServiceNow Store.

How much faster was Tellennium’s time-to-market?

Tellennium reached its ServiceNow Store listing 60% faster than its original timeline. XpertApps owned the integration, certification submission, and reviewer feedback end to end.

What is an OEM development partner for ServiceNow?

An OEM development partner takes ownership of building and certifying a software vendor’s product on ServiceNow. For Tellennium, XpertApps handled the full integration from architecture through Store listing as their OEM development partner.

How much did Tellennium reduce onboarding costs?

Streamlined post-launch onboarding cut Tellennium’s customer setup costs by 80%. XpertApps simplified how enterprise customers configure and adopt the MoT platform in their existing ServiceNow environment.