Tellennium: 60% Faster Time-to-Market for ServiceNow Store Launch

The Challenge

Tellennium had built a powerful expense management platform—Management of Things (MoT)—covering telecom, SaaS, and utility costs. They needed to bring this platform into ServiceNow so their enterprise customers could manage expenses directly within their existing ServiceNow environment. The challenge was navigating ServiceNow’s Store certification process while maintaining the platform’s full feature set.

The Solution

XpertApps partnered with Tellennium as their OEM development partner, taking ownership of the full integration from architecture through Store listing. Learn more about our ServiceNow development services.

• Created a detailed integration roadmap aligned with ServiceNow Store requirements
• Built the full MoT integration as a certified ServiceNow scoped application
• Handled the entire certification submission and reviewer feedback process
• Streamlined the post-launch customer onboarding experience

The Results

Tellennium launched their MoT platform on the ServiceNow Store significantly ahead of their original timeline. The integration passed certification on the first attempt, and the streamlined onboarding process reduced customer setup costs by 80%. Explore more client success stories.

“XpertApps’ insights streamlined our path to certification—ensuring the success of this launch for our team and clients.” — Todd Givens, Director of Technical Services, Tellennium