UK University: 750 Hours Saved Monthly with Custom ServiceNow Solutions

XpertApps built custom ServiceNow applications for case management, tenure evaluation, and exam booking at a leading UK university, saving 750+ hours per month, cutting errors 75%, and speeding administrative processing 80%.

The Challenge

Critical administrative functions ran on manual, paper-based processes:

• Case management across departments
• Tenure evaluation workflows
• Exam scheduling and appointment booking

These processes were slow, error-prone, and lacked audit trails—costing staff thousands of hours each month on work that could be automated.

The Solution

XpertApps delivered a suite of custom ServiceNow applications to modernise the university’s core administrative workflows:

• Case Management – Cross-department, with role-based access and full audit trails
• Tenure Evaluation – Multi-stage workflow with approval chains and document management
• Exam Booking – Self-service scheduling with conflict detection and better data accuracy
• Appointment Scheduling – Student-facing portal to book time with admin staff
• Anonymous Reporting – Secure, confidential channel for sensitive matters

The Results

The university saved 750+ hours per month on reporting alone. Error rates dropped 75%, and administrative processing sped up 80%.

Every app was built and certified against ServiceNow standards—see our ServiceNow certification guide for how we deliver certification-ready builds.

Freed from repetitive manual work, staff could focus on student outcomes and institutional priorities.

Explore more of our work on the case studies page.

Frequently Asked Questions

How many hours did the UK university save with ServiceNow?

The university saved over 750 hours per month in reporting time alone—more than 45,000 minutes of reporting time eliminated each month after XpertApps automated its administrative workflows.

Which ServiceNow apps did XpertApps build for the university?

XpertApps delivered a suite of custom ServiceNow applications covering case management, tenure evaluation, exam booking, appointment scheduling, and anonymous reporting.

How much did the ServiceNow project reduce errors and processing time?

Automated workflows replaced error-prone manual processes, reducing error rates by 75% and improving administrative processing times by 80%.