Blitzz: Secure Visual Assistance Integrated into ServiceNow

The Challenge

Blitzz needed to bring their visual assistance platform—live video, AR annotations, and AI-powered tools—into ServiceNow for enterprise support teams. The integration had to meet three demands:

• Work across three distinct modules—CSM, ITSM, and FSM—each with its own workflows.
• Secure every session with JWT token authentication.
• Give end users a no-download experience.

The Solution

XpertApps built three separate certified ServiceNow applications, each tailored to its target module:

• Custom apps for Customer Service (CSM), IT Service (ITSM), and Field Service Management (FSM)
• JWT token authentication for secure sessions across all three apps
• No-download experience with optimised bandwidth for easy adoption
• Full compliance with ServiceNow certification standards

The Results

All three apps passed ServiceNow certification on the first attempt, with performance up 30%. Blitzz now has a secure, scalable presence across ServiceNow’s core service management modules.

“XpertApps provided exactly the expertise and attention to detail we needed to launch our advanced visual support tools on ServiceNow.” — Keyur Patel, CTO, Blitzz

See more ServiceNow case studies from XpertApps.