CareAR: AR-Powered Remote Assistance Embedded in ServiceNow

XpertApps built a certified ServiceNow integration that embeds CareAR Assist’s AR remote guidance into Field Service Management work orders. Technicians get one-click access to real-time AR expert support without leaving the work order.

The Challenge

CareAR’s AR remote assistance platform was powerful, but enterprise customers running ServiceNow FSM needed it inside their existing workflows. The integration had to:

• Embed AR capabilities into FSM work orders
• Work on mobile devices for field technicians
• Meet ServiceNow’s certification requirements

The Solution

XpertApps built a custom ServiceNow integration that brought CareAR Assist directly into the field service workflow:

• Embedded a “CareAR Assist” button within FSM work orders for one-click AR sessions
• Mobile-ready interface for field technicians with on-site access to AR guidance
• Real-time expert support through augmented reality annotations and video
• Full ServiceNow certification compliance for Store listing

The Results

Field technicians got AR-powered expert support straight from ServiceNow:

• One click from an FSM work order starts a live AR session
• Works on the mobile devices technicians carry on site
• Certified by ServiceNow and listed on the ServiceNow Store

“XpertApps brought a high level of ServiceNow expertise that helped us deliver a great user experience with CareAR Assist.” — Chetan Gandhi, Co-Founder & CPO, CareAR