ServiceNow App Development & Certification — Your App Deserves to Ship

XpertApps is a specialist ServiceNow practice that builds and certifies custom apps for the ServiceNow Store — 100% first-time pass rate across 25+ apps. It's all we do: a focused team that handles the technical complexity so you can focus on your product.

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What You Get

Each engagement delivers a clear outcome—here's what you walk away with

Scoped apps and AI agents, built from the ground up. Store-ready code and clean architecture from sprint one.

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Design, build, and certify AI solutions for the ServiceNow AI marketplace—from conversational agents to workflow automation.

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Led by a former ServiceNow certification reviewer. Security reviews, performance testing, and documentation—all handled on your vendor instances. 100% of our submissions pass first time.

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REST APIs, MID Servers, Integration Hub—the integrations your Store app needs, designed and certified as part of it.

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Version upgrades, enhancements, and platform compatibility. Your app stays current with every ServiceNow release.

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We take over in-progress ServiceNow apps—finishing development, fixing architecture, or prepping for certification.

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Who We’ve Worked With

Engagements across healthcare, cybersecurity, SaaS, manufacturing, and education

Custom MoT platform app—scoped, built, and certified for the ServiceNow Store.

check_circleTelecom expense management platform
check_circleFirst-time certification with zero rework
check_circle60% faster time-to-market

Visual assistance integration into ServiceNow for enterprise field service teams.

check_circle3 custom apps built for CSM, ITSM, and FSM
check_circleFull security compliance on first review
check_circleJWT authentication and no-download experience

API security platform integration with bidirectional data sync for enterprise clients.

check_circle2 custom integrations delivered (AVR and CMDB)
check_circleBidirectional encrypted sync for vulnerabilities
check_circleRetained for platform upgrades across releases

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Industries We’ve Delivered In

Deep experience across regulated and high-growth sectors

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Healthcare

Prescription management, patient coordination, clinical workflows.

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Manufacturing

Field service operations, agent configuration, operational workflows.

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Software & SaaS

ISV product development, Store launches, SaaS integrations.

security

Cybersecurity

Security tool integrations, compliance automation, cost optimization.

school

Education

Case management, tenure evaluation, exam process automation.

Common Questions

How long does a typical project take?

Most scoped apps take 5–8 weeks from discovery to certification-ready build, including 3–5 weeks for ServiceNow’s certification review. We provide a specific milestone timeline during the free discovery call.

What does it cost?

Pricing depends on scope, complexity, and timeline. We provide a fixed-scope estimate after discovery—no hourly surprises.

What if my app doesn’t pass certification?

We’ve submitted 25+ apps and every one passed first time. We build for certification from day one. If something unexpected comes up, we fix it at no additional cost.

Do you offer fixed-price or retainer engagements?

Both. New app builds are fixed-scope with a clear deliverable and timeline. Ongoing support and feature work runs on a monthly retainer. We recommend the right model during discovery.

How does communication work with a remote team?

Regular demos, async updates via MS Teams, and a dedicated project channel. We work UK business hours and keep you updated continuously through our kanban workflow.

Can you take over an existing app that another team started?

Yes. We audit the current state, identify architecture and certification gaps, and create a plan to get it across the finish line. We’ve rescued several in-progress projects.

Do I need to be a ServiceNow Build Partner?

Yes. To publish on the ServiceNow Store, you must enroll in the Technology Partner Program (TPP) as a Build Partner, which gives you the vendor instances where development and certification happen. Your company enrolls directly with ServiceNow—we then build and certify on those instances. See our certification guide for a full walkthrough.

Ready to Start Your Project?

Book a free consultation. We'll scope your project, estimate the timeline, and outline a clear path to the ServiceNow Store.